Return & Refund Policy

1. Return Eligibility

We offer a 30-day return period, which means you may request a return within 30 days after receiving your order.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must include original packaging when applicable.
• You must provide proof of purchase or order information.
• The return request must be submitted within 30 days of delivery.

2. How to Start a Return

To request a return, please contact our customer support team at:

Please include your order number, product details, and the reason for your return request.

Customers must receive return approval instructions from EcoHomeHub before sending any items back. Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order information and, when applicable, photos showing the issue so that we can review the situation and provide the appropriate solution.

4. Return Shipping

Unless the item received is damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges, if applicable, are generally non-refundable unless required by applicable law or due to an error caused by EcoHomeHub.

5. Refund Process

Once your return request has been approved and the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 5-10 business days for your bank or payment provider to complete the refund process after it has been issued.

6. Exchanges

At this time, we do not provide direct exchanges.

If you would like a different product or replacement item, we recommend completing an eligible return and placing a new order.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery.
• Products without original packaging when packaging is required.
• Gift cards or promotional items where applicable.
• Items specifically marked as final sale.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

8. Sale Items and Promotions

Items purchased during promotional periods or sales events remain subject to this Return & Refund Policy unless otherwise stated at the time of purchase.

9. Refund Delays

If you have not received an approved refund after the expected processing period, please first check with your bank or payment provider.

If the issue continues, please contact us at:

10. Contact Information

For any questions regarding returns, refunds, or order assistance, please contact: